SALES AND RETURN POLICY

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TERMS OF SALES 1 ) Specials limited day published or dates noted. 2 ) Special pricing limited to stock on hand only. 3 ) $50 Expediting fee may apply to rush, drop ship or priority handling 4 ) $500 minimum open account order for qualified accounts 5 ) Payment terms: Phone sales - cash, approved check or credit card. Sorry, no COD’s. Ecommerce sales - Google Cart supports all major credit cards.

6 ) We can lay-away any equipment on this list with a 50% non-refundable deposit for 30 days. 7 ) You must mention this specials page in order to receive the fabulous pricing above. 8 ) All used equipment carries a 30 day parts and labor warranty 9 ) ALL SALES ON SPECIALS PAGE ARE FINAL

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SALES TAX
Shipment or pickup within the state of Arizona is subject to state and local sales tax, except organizations furnishing tax exemption documentation and completion of any required forms. Sales Outside of Arizona must be self assessed with your local tax authorities.

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SHIPPING

Free shipping applies to products purchased on line for delivery in the continental United States and at the stated pricing and terms shown. Products will be sent for delivery via carrier and terms of EAR’s choosing. This is typically UPS standard delivery. Upgrades to priority shipping is not covered by “free shipping” offer.  All other shipments are F.O.B. Phoenix, Arizona, or manufacturers’ dock if drop shipped. All shipping charges are an additional cost unless otherwise stated prior to point of order.

Phone Orders – Please specify UPS, Federal Express or other means.
Ecommerce Sales – All shipping pricing is based upon domestic (US) shipping destinations only. Prices are based upon best available information and subject to change. If the price shown at point of sale is correct, we will bill your credit card accordingly. All exceptions must be approved prior to shipment via phone or email.

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DAMAGED ITEMS
Upon receiving any new or used merchandise the product should be inspected immediately for any shipping damage or original defects.

Any visible shipping damage should reported immediately to the shipper first and clearly marked on the shipper’s received receipt, then call EAR for best plan to resolve your problem. All shipments unless specified at point of sale are shipped F.O.B. Phoenix, Arizona, and insured only for the standard shipper’s per carton insured  amount. Special or additional insurance is at customer discretion
and additional expense.

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PAYMENT METHOD
EAR accepts, cash, cashier’s checks, Visa, Mastercard, American Express and Discover credit cards. Personal or company checks accepted with proper identification and may result in delay of shipments until available funds clear. Unless otherwise stated, all prices are based upon cash payment.

Depending upon the item(s) purchased EAR reserves the right to offer items for sales at a reduced price for cash, slightly more in other words for alternative forms of payment.

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SPECIAL ORDER ITEMS
Customer deposits are required in advance of sales when merchandise is not in stock at EAR. Balance of the sale amount is due prior to shipment of product. If product is to be shipped directly from manufacturer (drop shipped) a deposit in the full amount may be required.

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LEASING/FINANCING
Leasing or financing can be arranged by EAR for purchases in the excess of $5,000.00. Contact your sales person for details. To get started quickly – complete this Quick Financing Form today!

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OPEN ACCOUNT PURCHASES
EAR ships on “Open Account” to organizations and individuals who have established credit. To establish credit please contact EAR credit department or your sales person. Open account orders must meet a minimum amount of $50.00.

All sales of recording tape and accessories are 5% 20 days net 30 unless stated otherwise. Terms of sales are determined at point of sale or quote and clearly marked on your invoice copy.

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PAST DUE ACCOUNTS
If at any time your account is past due invoice terms or over your approved credit limit, your “Open Account” status will be suspended until adjustments are made. Past due invoices will be accessed a 1.5% (one and one half percent) service charge every month past the due date of invoice or 30 days of invoice which ever time period is less.

If you have any questions concerning your account or billings please contact our credit department.

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WARRANTIES
EAR honors all written manufacturers’ warranties with the following exceptions: shipping and travel expenses (if needed) are not covered, in the event the manufacturer does not adhere to written warranties, equipment has been exposed to unusual physical or electrical harm.

Used equipment is sold on an AS IS basis. No other warranty, unless specified in writing at point of sale, is expressed or implied.

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RETURNED MERCHANDISE
If we have made an error in your order, please call us. NO merchandise will be accepted without prior approval. If you wish to return product that was ordered correctly as per your instructions, a restocking fee may be required. One of a kind or special order items ARE NOT REFUNDABLE.

All authorized return merchandise must be in original condition with original carton and manuals or paperwork.

RETURN POLICY: Most manufacturers consider the sale of their products to the consumer as a final sale without any privilege except for warranty service. EAR will allow the return of some products as an accommodation to its customers, regardless of any manufacturer’s policy. However, EAR has specific conditions regarding returns that must be followed. Your sales receipt is the only proof of purchase available. No cash refunds, store credit only with all returns.

Keep your original sales receipt in a safe place with the original box, packing and warranty information. If you need warranty repair, a copy of the sales receipt will be required.

The following items are NOT returnable:

SOFTWARE PRODUCTS
LICENSING PRODUCTS
PRERECORDED OR BLANK MEDIA
SERVICES or SERVICE PRODUCTS (extended warranty, parts, etc)

ITEMS NOT LISTED ABOVE ARE HARDWARE RETURNS.
Please contact your sales person for return authorization.

Each product must meet the following criteria:

1. Include dated sales receipt and original boxes.
2. Include complete original packaging materials or cartons.
3. Include blank unfilled warranty cards.
4. Must be new with no sign of wear.
5. Returns must be made within 5 days of receipt of equipment.
6. Approved return goods are subject to a 15%-35% restocking charge.
7. Layaways require a 50%down payment, 60 days maximum. NO REFUNDS will be given on cancellations.
8. Used goods are sold on an AS IS basis, with a 30 day warranty. Warranty guarantees unit will be in working order only.
9. Blank media, software, licensing, electronic parts, service and support products are not returnable.
10. Consignment goods are sold an AS IS basis with a 5 day from receipt of equipment warranty.
11. Special orders require a 50% deposit. NO REFUNDS will be given on cancellations. Special order items are products not in EAR’s stock inventory.

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Need More Info?
Please contact us via phone at 800-473-6914 or our on line form. Please specify your support or sales issue so we can properly route your request. We look forward to helping you resolve any issues as soon as possible!